Store Policies
General Policies
By purchasing products from Inca Fashions Wholesale, you agree to the following terms and conditions:
We will ship In Stock merchandise within 2 to 3 days from the date of order, and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be Special Ordered, we will notify the shopper to see if the shopper is willing to wait the required delivery time. Sales will be billed at the time of order. Special orders are non-returnable.
Orders shipped to countries other than the USA will be shipped United States Postal Service Priority, or equal, regardless of the method chosen, and billed for actual shipping charges, plus the additional shipping fee to cover customs paperwork. Longer shipping times may apply.
Any and all customs charges are the responsibility of the buyer, and any charges of duty, customs, brokerage, or other fees associated with an international order shall be charged separately by the shipping company. If we are notified by the shipping company of the purchaser's failure to pay duty and customs fees, and are charged back for the fees, please be aware that this will result in a charge to your credit card for the full amount due, plus an additional $25.00. This is a non-refundable charge. Receipt and supporting paperwork will be provided. This applies to duties and customs fees on all goods imported into another country, regardless of whether they are returned.
For more information on Canadian and other International orders, please visit: Ask.com
Shipping methods listed are for the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA or to Alaska and Hawaii.
Please double-check both billing and shipping addresses prior to checkout. We ship to the address exactly as provided, as shown on your order confirmation. We are happy to make changes to your shipping or billing address PRIOR to shipping. Once items have shipped, a $15.00 change-of-address fee will apply. This fee covers the cost passed onto us by our shipping providers. Changes will be made following payment for the change of address.
Express Shipping from Dec 15th - Dec 24th is not guaranteed by FedEx or UPS. Delivery failure will not be the responsibility of Inca Fashions should they not deliver within the time specified. Refunds for shipping, due to missed delivery dates or weather, will not be issued. Any shipping issue should be addressed with the carrier.
Restocking charges: Items returned without an RMA# are subject to a 25% restocking fee. Please contact us for an RMA# for any return.
If sending payment by mail, please send payment to the following address:
Inca Fashions
Accounts Receivable
338 Chestnut St, Sewickley, PA 15143
Phone: 877-870-7107
All items shipped to a CA address are subject to a 8.975% sales tax. All items shipped to a PA address are subject to a 7% sales tax unless a wholesale sales tax certificate is on file.
Minimum Order Amount
Please note that we have a $100.00 minimum order requirement.
Credit Cards Accepted
Please note that we accept Discover, Mastercard, Visa ONLY. American Express is not an approved form of payment on this site due to the fees associated with the merchant services provider.
Order Cancellation Policies
Orders can be canceled within 24 hours.
If you would like to cancel an order, please contact us:
Phone: 877-870-7107
E-Mail: info@incafashions.com Please mark CANCEL in the RE: line.
Warranties
Please refer to your Terms & Conditions, which outline our warranties. This document is supplied to you upon your sign-up and can be accessed here.
Return Policies
Returns - Only damaged goods will be considered for return on Wholesale Orders. Returns based on color selection or size will not be accepted. All tags must be on items, in original condition, and returned in the same manner in which they were sold. Fees may apply if tags are defaced in anyway
including marking a selling price. Items must be unworn.
Claims - Claims must be made within 7 days of receipt of merchandise and be authorized. Claims once authorized will be for credit, not cash. No returns will be accepted without obtaining an RMA number. Please call 877-870-7107 to obtain the number and return shipping address. Returns submitted without an RMA number will be refused and returned to the shipper at the shipper’s expense, or a 25% restocking fee will be charged, regardless of item condition.
All damaged items must be received at our warehouse before a credit is issued. Items found to contain manufacturing errors will be replaced.
Items shipped in error/omission – Should an item be shipped in error, either by size or style, or omitted, simply notify us, and we will arrange to get you the correct items. Should an item be omitted, please let us know; we will get it to you right away. In either case, shipping will
be at our expense. No credits will be issued.
No items will be authorized for return after 7 Days of reseller possession.
There are no returns of sale items, close-outs, or special orders.
If you would like to make a return, please contact us:
Phone: 877-870-7107
E-Mail: info@incafashions.com
Store Privacy Policies
This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason.